Moveworks

Overview of Moveworks: The Enterprise AI Platform for Automated Support

Moveworks is reinventing enterprise support with an AI copilot for employees. The platform uses advanced natural language understanding and machine learning to resolve issues, take actions, and find answers. Moveworks automates repetitive tasks, enables self-service, and creates seamless experiences across IT, HR, facilities, finance, and internal communications.

Key benefits of Moveworks:

• Automates up to 75% of IT cases and answers 100K+ HR questions out of the box
• Improves CSAT by 15+ points by deflecting tickets and providing instant support
• Frees up agents to focus on complex issues and strategic projects
• Provides a personalized employee experience powered by conversational AI
• Integrates securely with existing tools and can be deployed in weeks

How Moveworks Works

Moveworks leverages an advanced natural language processing engine and machine learning to understand employee questions and requests. Here's an overview of how it works:

• Employees ask questions or make requests using natural language via Slack, Teams, email, SMS, web portal, and more.
• The conversational AI analyzes the questions using NLP and semantic search techniques.
• It checks federated knowledge bases and systems to find answers or take action.
• Moveworks responds in seconds with the information, next steps, or automatically completes tasks.
• The system gets smarter over time as it ingests more data, interactions, and feedback.

Key components:

• Large language models (LLMs) like GPT-3 for natural language understanding
• Proprietary dataset of millions of enterprise conversations
• Integration engine to connect with business systems
• Enterprise knowledge graph that links data sources
• Advanced analytics for continuous improvement

Features and Capabilities

Moveworks provides a full stack of capabilities that enable enterprise automation:

Conversational AI Platform

• Natural language understanding - Analyze questions, requests, sentiments, urgency
• Enterprise integrations - Connect to ITSM, HRIS, CRM, IAM systems and more
• Knowledge management - Ingest, unify, and search knowledge from 30+ sources
• Dialog engine - Contextual conversations with employees
• Analytics - Usage metrics, CSAT tracking, interaction insights

Prebuilt Automation Experiences

• IT support - Automate password resets, app access, device issues
• HR support - Answer questions on time off, benefits, employee services
• Facilities help - Assist with room booking, visitor management, more
• Finance help - Provide support on expenses, procurement, payments
• Employee communications - Send targeted, interactive announcements

Enterprise Copilot

Your own AI assistant trained on company data that:

• Understands questions in 100+ languages
• Gets smarter daily as it ingests more interactions
• Personalizes responses for employees
• Works 24/7 to provide instant support

Use Cases and Applications

Moveworks is used across industries to automate a variety of workflows:

IT Service Desk

• Password resets
• App provisioning
• Device troubleshooting
• Network access requests
• Software issues

HR Service Center

• Benefits questions
• Time off requests
• Employee directory lookups
• Org chart changes
• Training program info

Facilities Help Desk

• Conference room booking
• Office access cards
• Visitor registration
• Maintenance requests
• Food service orders

Finance Help Desk

• Expense reporting
• Invoice or payment status
• Budget approvals
• Procurement questions
• Travel booking help

Internal Communications

• Organization updates
• Policy change announcements
• Event promotions
• Training reminders
• Employee surveys

And much more! Moveworks can automate any conversational workflow.

Who Is It For?

Moveworks is built for large enterprises across all major industries:

• IT teams - Automate service desk to improve IT support
• HR organizations - Provide instant answers to employee questions
• Shared services/G &A - Unify facilities, finance, procurement help
• Internal communications - Streamline company announcements
• Employees - Enable self-service and personalized experiences

Leading companies like Broadcom, Equinix, Verisk, and Hearst use Moveworks to transform employee support.

Customer Reviews

Leading enterprises praise Moveworks for its robust automation capabilities:

• "The time savings we’re getting from Moveworks is incredible. We’re resolving tickets instantly that would normally take an hour." - Broadcom
• "Moveworks’ NLU capabilities far surpass any other vendor we evaluated. The ability to understand our employees is unmatched." - Equinix
• "In just the first few weeks, Moveworks automated 20% of our IT support issues. The impact was immediate." - Hearst
• "Moveworks allows us to provide instant, accurate answers to employees at scale." - Verisk

Conclusion

Moveworks applies advanced AI and natural language capabilities to automate employee support. Companies use Moveworks to reduce IT tickets, empower HR teams, streamline facilities, transform finance operations, and improve internal communications. With flexible self-service and integrations, Moveworks drives ROI across the enterprise.