Eclipse AI

Overview of Eclipse AI - The #1 Generative AI Platform for Proactive Customer Retention

Eclipse AI is a generative AI platform that helps businesses boost customer retention and loyalty. It was recently rated the #1 Proactive Customer Retention solution for SMEs by G2.

Eclipse AI unifies all omnichannel customer feedback data into one place and analyzes it using AI to generate actionable insights. This allows companies to be proactive and prevent customer churn before it happens.

How Eclipse AI Works

Eclipse AI makes customer retention easy in 3 steps:

1. Listen

Connect and unify all your customer feedback data from surveys, reviews, calls, chats, tickets etc. in one platform.

2. Understand

Eclipse AI analyzes all the data and uncovers trends, patterns and red flags that negatively impact retention.

3. Act

Receive prioritized and actionable insights personalized to your business to boost retention.

Key Features and Benefits

Unify Customer Feedback Data

• Connect data from 30+ channels including surveys, reviews, calls, tickets, chat etc.
• Unify all data in one centralized platform for a single source of truth.

AI Powered Analytics

• Continuously analyze all the data at scale using natural language processing.
• Uncover trends and patterns impacting retention.

Actionable Insights

• Receive personalized and prioritized actions to boost retention.
• Insights are easy to understand and execute.

Real-Time Monitoring

• Identify red flags as they happen with real-time monitoring.
• Get alerts for negative sentiment spikes and emerging trends.

CX Benchmarking

• Benchmark NPS, CSAT, CES against industry standards.
• Identify strengths and areas for improvement.

White-Labeled Reports

• Custom reports branded with your logo and company colors.
• Share insights across the organization.

Use Cases and Applications

Eclipse AI can help with:

• Reducing customer churn
• Increasing customer lifetime value
• Improving brand reputation
• Monitoring voice of customer at scale
• Identifying dissatisfied customer segments
• Improving customer experience
• Gaining competitive intelligence
• Optimizing customer journeys
• Increasing customer referrals
• Improving product market fit

It's used by customer experience, product, marketing, customer success and customer support teams at companies in various industries like:

• SaaS
• Ecommerce
• Financial Services
• Telecom
• Retail
• Marketplaces
• Mobile Apps

Who is Eclipse AI For?

Eclipse AI is designed for SMBs and Enterprise companies who want to:

• Reduce customer churn
• Increase lifetime value
• Improve brand reputation
• Deliver personalized experiences
• Understand changing customer needs
• Monitor customer sentiment at scale
• Optimize the end-to-end customer journey

It's used by various teams including:

• Customer Experience (CX)
• Customer Success
• Product Management
• Marketing
• Customer Support

Pricing and Plans

Eclipse AI offers customized enterprise plans to align with your business goals. Contact them for pricing details.

They also offer a free 14-day trial to experience the platform firsthand.

Is Eclipse AI Free?

Eclipse AI offers a comprehensive free trial where you can use all features for 14 days.

They also offer free CX assessment tools like NPS benchmarks and CSAT benchmarks on their website.

Customer Support and Help Resources

Support Options:

• Email support
• Live chat support
• Phone support

Help Resources:

• Knowledge base
• FAQs page
• Custom onboarding and training
• Weekly live demos

Integrations

Eclipse AI offers integrations with various tools like:

• CRMs (Salesforce, Hubspot, Zoho)
• Survey tools (Qualtrics, SurveyMonkey)
• Support tools (Zendesk, Freshdesk)
• Collaboration tools (Slack, Teams)
• Marketing tools (Mailchimp, Facebook)
• Payment systems
• Many more!

They also have a custom integration service to connect with proprietary systems.

Eclipse AI Reviews

Here are some key facts about Eclipse AI's reviews:

• Rated 4.9/5 on Capterra by users
• Awarded "High Performer" badge by G2 for Proactive Retention
• Rated #1 for ease of use and quality of support by G2
• 100% of users say they are likely to recommend Eclipse AI

"The quality and relevance of the insights Eclipse surfaces is unmatched. It's like having another employee on the team."

"Eclipse AI pays for itself - the hours saved allow us to focus on high priority initiatives that improve customer retention."

Conclusion

Eclipse AI is the leading generative AI solution to unify and analyze all customer feedback data, and take proactive actions to boost retention. With capabilities like AI powered analytics, real-time monitoring, predictive insights, and easy integrations, it's no surprise Eclipse AI is the #1 rated platform on G2.

See for yourself by signing up for a free trial here.