Kraftful

Overview of Kraftful - AI-Powered Product Feedback Analysis

Kraftful is an AI-powered software that helps product teams quickly analyze user feedback to uncover insights and achieve product-market fit faster.

How Does Kraftful Work?

Kraftful uses natural language processing and machine learning algorithms to analyze large amounts of textual feedback from surveys, support tickets, app reviews etc. It automatically identifies key topics, themes, and user needs mentioned frequently in the feedback.

Key Features

• Feedback Analysis: Kraftful scans all your feedback data to highlight the most talked about topics and themes. You can see exactly how many times each topic was mentioned.

• Sentiment Analysis: The tool analyzes sentiment (positive, negative, neutral) towards each key topic in your feedback. This helps you prioritize what users like vs dislike.

• Context View: Click any topic to see the original verbatim feedback quotes where it was mentioned. This preserves context.

• Tagging: Kraftful automatically tags related topics. For example, topics like "loading time" and "latency" would be grouped under "performance".

• Search: Search for keywords and phrases to quickly find relevant insights.

• Integrations: Integrates with popular tools like ProductBoard, Jira, Slack etc. to export insights.

Benefits

• Save hundreds of hours manually analyzing large volumes of textual feedback
• Uncover key user needs and problems much faster
• Identify and prioritize what to build next based on user sentiments
• Preserve context by reading original quotes
• Get insights from feedback in hours instead of weeks
• Improve product-market fit and user retention

Use Cases and Applications

Kraftful is useful for:

Product Managers

• Quickly validate product ideas based on user feedback
• Identify the biggest user pain points and feature requests
• Map feedback topics to user stories and requirements
• Prioritize roadmap based on user sentiments

UX Researchers

• Supplement primary UX research by analyzing large-scale feedback data
• Uncover usability issues and areas for design improvements
• Share actionable insights with designers and developers

Support Teams

• Identify most common problems users face from support tickets
• Spot repeated issues fast to improve products proactively
• Reduce support volume by addressing root causes

Market Researchers

• Analyze app reviews competitively to find market gaps
• Discover target user pain points from forums and reviews
• Monitor daily feedback at scale to spot trends

Who is Kraftful For?

Kraftful is designed for:

• B2C and B2B software companies
• Hardware and IoT product teams
• Mobile, web and desktop app developers
• Startups to large enterprises
• Agile and lean product teams
• Customer-focused organizations

It works across industries like SaaS, consumer tech, e-commerce, financial services, healthcare etc.

Support

Kraftful provides email and in-app support. Customers can access help articles and submit tickets for assistance.

Integrations

Kraftful integrates with:

• Jira and Jira Service Desk to auto-generate tickets from insights
• Slack to receive analysis updates
• ProductBoard to sync topics and sentiments
• Zendesk and Intercom to analyze support tickets
• Qualtrics and SurveyMonkey to import survey responses
• App store scraping tools to import app reviews

It also offers a REST API for custom integrations.

What Users Are Saying

Here are some testimonials from Kraftful customers:

"Kraftful’s analysis helped us quickly identify key problems in our onboarding flow. We were able to drastically improve our signup conversion rate." - Sarah, Product Manager @ CompanyXYZ

"Their tool analyzes in hours what used to take me weeks of manual work. Now I can focus on the insights, not just processing feedback." - Mark, UX Researcher @ CompanyABC

"Kraftful integrates seamlessly with our stack and helped us start shipping the right features customers wanted." - John, Founder @ Startup123

Conclusion

In summary, Kraftful is an AI-powered solution that saves product teams hundreds of hours analyzing user feedback. It quickly surfaces key topics, user needs, feature requests, pain points and more based on NLP analysis. Kraftful integrates with your existing workflow to help you build products your users love.

Useful Links

• Kraftful Website
• Kraftful Pricing Page