Toma

Overview of Toma

Toma is an AI voice platform designed to automate both inbound and outbound business calls. It features highly customizable AI agents equipped with natural-sounding voices, extensive knowledge bases, and seamless integrations with existing business applications.

Toma's AI agents can handle customer calls, schedule appointments, qualify leads, and respond to inquiries around the clock, offering an efficient solution for customer communication.

How Toma works

Toma not only sounds like a human but also handles calls as a highly trained agent would.

Toma utilizes LLMs to interact with customers over the phone with a natural-sounding voice. It is capable of understanding and responding to various customer queries, providing and collecting information, scheduling appointments, and even selling services.

Toma integrates with your existing business workflows, third-party applications, and custom databases.

Key features

• Automated Call Handling: Manages both inbound and outbound calls, ensuring no customer query goes unanswered.
• Natural-Sounding AI Agents: Provides a human-like interaction experience for customers.
• 24/7 Service: Offers round-the-clock availability, enhancing customer satisfaction.
• Integration Capabilities: Seamlessly works with existing business apps for a smooth workflow.
• Customizable Responses: Tailored to meet specific business needs and scenarios.
• Observability: Monitors call performance with recordings, summaries, and analytics
• Transfers: Predefined conditions for call transfers to human agents.

Who is this for?

Toma is ideal for small to medium-sized businesses with a routine phone call operation seeking efficient and cost-effective solutions for managing customer communications.

Toma pricing plans

Toma's pricing plans are based on a monthly subscription fee (with a minute usage allowance included) plus agent cost per minute.

Toma currently offers three pricing plans:

Base tier

• Fast voices
• Unlimited campaigns
• Unlimited integrations
• Export transcripts
• Up to 3 simultaneous calls
• 1 designated phone number
• Natural-sounding voices
• Custom voices
• Call forwarding

Pro tier

• All Base features
• All state-of-the-art voices
• Custom voices
• Up to 6 simultaneous calls
• Up to 3 designated phone numbers
• Bring your own phone number
• Call forwarding

Custom tier

• All Base and Pro features
• Priority support
• Create custom integrations
• More a la carte features

Support and integrations

Toma offers integration with a variety of third-party applications, CRM, email, SMS, and custom integrations.

FAQs

Can Toma handle complex customer queries?

Toma is equipped with AI that can handle a wide range of customer queries.

Is Toma easy to integrate with existing systems?

Yes, Toma is designed to integrate smoothly with existing business applications, making it a versatile addition to your business tools.

How customizable is Toma’s AI agent?

Toma's AI agents are highly customizable and allow businesses to tailor responses and interactions according to their specific needs.

What is the process to set up Toma for my business?

Toma offers a dashboard that allows customers to configure AI agents, upload knowledge bases, customize instructions, configure integrations, and monitor call analytics. We’re happy to work with you to understand your business requirements and integrate with your existing systems.