Viable

Overview

Viable offers revolutionary AI-powered qualitative analysis software that enables businesses to uncover actionable insights from customer feedback data.

With Viable's generative analysis, companies can efficiently transform raw qualitative data into clear, prioritized recommendations to boost metrics like NPS, reduce churn, and accelerate growth.

How Viable's AI Analysis Works

Viable combines 9 proprietary natural language processing models with advanced models like GPT-3 and GPT-4 to extract key topics and themes from unstructured text data with unrivaled accuracy.

Their approach goes beyond surface-level analysis to provide tailored strategic recommendations based on your unique business objectives.

Key Steps

• Aggregate - Import data from multiple sources like Zendesk, Intercom, etc. into one unified platform.
• Analyze - Viable's AI models surface urgent topics and insights without any manual work, while ensuring data security.
• Act - Transform recommendations into impactful actions to boost NPS, decrease churn, inform product decisions etc.

Features and Benefits

Viable offers the following standout features:

Custom Analysis

• Instruct Viable's AI what matters most to your business
• Get recommendations tailored to your unique KPIs
• Examples: sentiment analysis, customer-centric PRDs, swim lane priorities

Easy Integrations

• Connects with over a dozen platforms like Zendesk, Intercom
• Add data via Zapier, CSV, or API
• Two-way API enables connecting to existing workflows

Unlimited Team Access

• Share unlimited seats across your entire company
• Facilitates customer-focused culture company-wide

Dedicated Support

• Get dedicated onboarding assistance
• Access best-in-class email and live chat support
• Enterprise plans include a dedicated account representative

Use Cases

Viable provides game-changing qualitative analysis capabilities across four key business functions:

Customer Experience

• Identify urgent CX issues to resolve
• Boost NPS and customer satisfaction
• Reduce churn by understanding pain points

Employee Engagement

• Decode employee feedback to improve satisfaction
• Surface pressing topics impacting workplace culture
• Enhance employee retention and recruitment

Marketing Insights

• Uncover audience needs and interests
• Craft targeted campaigns and messaging
• Validate positioning to resonate with customers

Product Management

• Rapidly build PRDs directly from user feedback
• Identify top feature requests and pain points
• Accelerate innovation and customer-driven development

Pricing Plans

Viable offers three pricing tiers. All plans include:

• Unlimited seats
• Hundreds of integrations
• Best-in-class support

| Plan | Price | Key Details | |--|--|--| | Startup | $600/month | Up to 2,000 data points/month | | Growth | $1,000/month | Up to 5,000 data points/month |
| Enterprise | Custom | Custom data point allocation |

*One datapoint = one piece of feedback

Get Your Free Custom Report

Sign up through the link below to get a tailored analysis of your customer feedback:

Get Free Report

Conclusion

With Viable's revolutionary AI software, companies can efficiently tap into customer insights to boost satisfaction, retention, product innovation, and more. Their accurate analysis saves hundreds of manual hours while providing unmatched custom recommendations.

To experience Viable's transformative capabilities firsthand, request a free custom report today.