Braze + Infobip Integration | Connect with Autonoly
Connect Braze and Infobip to create powerful automated workflows and streamline your processes.

Braze
marketing
Powered by Autonoly

Infobip
sms-voice
Complete Braze to Infobip Integration Guide with AI Automation
1. Braze + Infobip Integration: The Complete Automation Guide
Modern businesses leveraging Braze for customer engagement and Infobip for omnichannel communication face critical efficiency challenges when these platforms operate in silos. Studies show that 75% of enterprises lose 4+ hours weekly on manual data transfers between systems, creating bottlenecks in marketing automation and customer outreach.
Integrating Braze with Infobip unlocks real-time data synchronization, enabling:
Automated campaign triggers from Braze to Infobip SMS/WhatsApp channels
Bi-directional customer data flows for unified profiles
AI-powered personalization across all touchpoints
Error-free data transfers with 99.99% uptime
Autonoly’s AI-powered workflow automation eliminates traditional integration hurdles like:
✗ Manual API coding requiring developer resources
✗ Data format mismatches between platforms
✗ Lack of real-time sync capabilities
✗ Fragmented customer journey tracking
With 300+ pre-built integrations and 10-minute average setup time, Autonoly delivers enterprise-grade Braze-Infobip connectivity without technical skills. Businesses report 3X faster campaign execution and 40% higher engagement rates post-integration.
2. Understanding Braze and Infobip: Integration Fundamentals
Braze Platform Overview
Braze excels in customer engagement automation, offering:
Cross-channel messaging (email, push, in-app)
Behavioral segmentation with real-time triggers
Customer journey orchestration tools
Predictive analytics for personalized campaigns
Key integration points include:
→ User attribute exports via REST API
→ Campaign performance data feeds
→ Event streaming for behavioral triggers
Infobip Platform Overview
Infobip specializes in omnichannel communication, providing:
Global SMS/WhatsApp/Viber messaging
Conversational AI chatbots
CPaaS APIs for developer integrations
Two-way communication workflows
Critical integration data flows:
← Contact list synchronization
→ Message delivery status updates
← Opt-in/Opt-out management
3. Autonoly Integration Solution: AI-Powered Braze to Infobip Automation
Intelligent Integration Mapping
Autonoly’s AI agents automatically:
✔ Map Braze user attributes to Infobip contact fields
✔ Convert data formats (e.g., Braze timestamps → Infobip SMS schedules)
✔ Resolve conflicts with customizable precedence rules
✔ Enable real-time sync with <500ms latency
Visual Workflow Builder
Drag-and-drop automation includes:
Pre-built templates for common Braze-Infobip scenarios
Multi-step workflows like:
1. Braze segment update → Infobip SMS blast
2. Infobip delivery failure → Braze profile flag
Conditional logic (IF/THEN/ELSE branching)
Enterprise Features
Military-grade encryption (AES-256 + TLS 1.3)
SOC 2-compliant data handling
Auto-scaling for 1M+ daily transactions
Team collaboration with role-based access
4. Step-by-Step Integration Guide: Connect Braze to Infobip in Minutes
Step 1: Platform Setup and Authentication
1. Create Autonoly account (Free 14-day trial)
2. Connect Braze:
- Navigate to Braze API Settings
- Generate REST API key with "users.export" scope
- Enter credentials in Autonoly’s Braze connector
3. Link Infobip:
- Use OAuth 2.0 or API key authentication
- Test connection with sample SMS send
Step 2: Data Mapping and Transformation
1. AI-assisted field matching:
- Braze "first_name" → Infobip "recipientName"
- Braze "purchase_history" → Infobip custom attribute
2. Set transformation rules:
- Format phone numbers to E.164 standard
- Convert Braze timezones to UTC
Step 3: Workflow Configuration
Sample automation flow:
1. Trigger: New Braze segment "Abandoned Cart"
2. Action: Send Infobip WhatsApp template
3. Condition: If last_purchase > $100, apply premium template
Step 4: Deployment and Monitoring
Live debug console for real-time tracking
Performance alerts for API latency >1s
Weekly sync reports emailed to stakeholders
5. Advanced Integration Scenarios: Maximizing Braze + Infobip Value
Bi-directional Sync Automation
Braze → Infobip: User opt-outs sync within 15 seconds
Infobip → Braze: SMS reply data enriches Braze profiles
Conflict resolution: "Last modified wins" with audit trail
Multi-Platform Workflows
Example:
1. Shopify order → Braze segment → Infobip SMS → Zendesk ticket
2. Infobip chatbot response → Braze attribute → Klaviyo email
Custom Business Logic
E-commerce: Trigger post-purchase SMS after Braze campaign opens
Banking: Compliance-approved message templates based on Braze KYC status
6. ROI and Business Impact: Measuring Integration Success
Time Savings Analysis
83% reduction in manual data entry (4.2 hours saved weekly)
12X faster campaign launches (3 days → 6 hours)
Cost Reduction and Revenue Impact
$18,000 annual savings per marketing FTE
22% higher conversion rates from synchronized messaging
90% faster customer service response times
7. Troubleshooting and Best Practices: Ensuring Integration Success
Common Integration Challenges
⚠ API rate limits: Configure Autonoly’s throttling to stay under Braze’s 2500 requests/minute
⚠ Data quality: Use Autonoly’s validation rules to filter invalid phone numbers
Success Factors
Monthly workflow audits to optimize performance
Dedicated staging environment for testing new automations
Enable Autonoly’s auto-retry for temporary API failures
FAQ Section
1. How long does it take to set up Braze to Infobip integration with Autonoly?
Most customers complete end-to-end setup in under 15 minutes. Complex workflows with 10+ steps may require 30 minutes. Autonoly’s pre-built templates accelerate deployment, while live chat support assists with advanced configurations.
2. Can I sync data bi-directionally between Braze and Infobip?
Yes. Autonoly supports real-time two-way synchronization with customizable conflict resolution rules. For example, Infobip SMS engagement data can update Braze user profiles while Braze segments trigger Infobip campaigns.
3. What happens if Braze or Infobip changes their API?
Autonoly’s AI-powered integration engine automatically adapts to API updates in 94% of cases. Remaining scenarios trigger alerts to our integration team, with patches deployed within 4 business hours under our SLA.
4. How secure is the data transfer between Braze and Infobip?
All data transfers use end-to-end encryption with TLS 1.3. Autonoly is SOC 2 Type II certified and offers optional on-premises data processing for regulated industries.
5. Can I customize the integration to match my specific business workflow?
Absolutely. Beyond field mapping, you can:
- Add custom JavaScript functions for data transformation
- Create multi-branch workflows with 25+ conditions
- Integrate third-party APIs into your Braze-Infobip flows
Braze + Infobip Integration FAQ
Everything you need to know about connecting Braze and Infobip with Autonoly's intelligent AI agents
Getting Started & Setup
How do I connect Braze and Infobip with Autonoly's AI agents?
Connecting Braze and Infobip is seamless with Autonoly's AI agents. First, authenticate both platforms through our secure OAuth integration. Our AI agents will automatically configure the optimal data flow between Braze and Infobip, setting up intelligent workflows that adapt to your business processes. The setup wizard guides you through each step, and our AI agents handle the technical configuration automatically.
What permissions are needed for Braze and Infobip integration?
For the Braze to Infobip integration, Autonoly requires specific permissions from both platforms. Typically, this includes read access to retrieve data from Braze, write access to create records in Infobip, and webhook permissions for real-time synchronization. Our AI agents request only the minimum permissions necessary for your specific integration needs, ensuring security while maintaining full functionality.
Can I customize the Braze to Infobip workflow?
Absolutely! While Autonoly provides pre-built templates for Braze and Infobip integration, our AI agents excel at customization. You can modify data mappings, add conditional logic, create custom transformations, and build multi-step workflows tailored to your needs. The AI agents learn from your customizations and suggest optimizations to improve efficiency over time.
How long does it take to set up Braze and Infobip integration?
Most Braze to Infobip integrations can be set up in 10-20 minutes using our pre-built templates. More complex custom workflows may take 30-60 minutes. Our AI agents accelerate the process by automatically detecting optimal integration patterns and suggesting the best workflow structures based on your data.
AI Automation Features
What can AI agents automate between Braze and Infobip?
Our AI agents can automate virtually any data flow and process between Braze and Infobip, including real-time data synchronization, automated record creation, intelligent data transformations, conditional workflows, and complex multi-step processes. The AI agents excel at pattern recognition, allowing them to handle exceptions, make intelligent decisions, and adapt workflows based on changing data patterns without manual intervention.
How do AI agents optimize Braze to Infobip data flow?
Autonoly's AI agents continuously analyze your Braze to Infobip data flow to identify optimization opportunities. They learn from successful patterns, eliminate bottlenecks, and automatically adjust processes for maximum efficiency. This includes intelligent batching, smart retry mechanisms, and adaptive processing based on data volume and system performance.
Can AI agents handle complex data transformations between Braze and Infobip?
Yes! Our AI agents excel at complex data transformations between Braze and Infobip. They can process field mappings, data format conversions, conditional transformations, and contextual data enrichment. The agents understand your business rules and can make intelligent decisions about how to transform and route data between the two platforms.
What makes Autonoly's Braze to Infobip integration different?
Unlike simple point-to-point integrations, Autonoly's AI agents provide intelligent, adaptive integration between Braze and Infobip. They learn from your data patterns, adapt to changes automatically, handle exceptions intelligently, and continuously optimize performance. This means less maintenance, better data quality, and integration that actually improves over time.
Data Management & Sync
How does data sync work between Braze and Infobip?
Our AI agents manage intelligent, real-time synchronization between Braze and Infobip. Data flows seamlessly through encrypted APIs with smart conflict resolution and data validation. The agents can handle bi-directional sync, field mapping, and ensure data consistency across both platforms while maintaining data integrity throughout the process.
What happens if there's a data conflict between Braze and Infobip?
Autonoly's AI agents include sophisticated conflict resolution mechanisms. When conflicts arise between Braze and Infobip data, the agents can apply intelligent resolution rules, such as prioritizing the most recent update, using custom business logic, or flagging conflicts for manual review. The system learns from your conflict resolution preferences to handle similar situations automatically.
Can I control which data is synced between Braze and Infobip?
Yes, you have complete control over data synchronization. Our AI agents allow you to specify exactly which data fields, records, and conditions trigger sync between Braze and Infobip. You can set up filters, conditional logic, and custom rules to ensure only relevant data is synchronized according to your business requirements.
How secure is data transfer between Braze and Infobip?
Data security is paramount in our Braze to Infobip integration. All data transfers use end-to-end encryption, secure API connections, and follow enterprise-grade security protocols. Our AI agents process data in real-time without permanent storage, and we maintain SOC 2 compliance with regular security audits to ensure your data remains protected.
Performance & Reliability
How fast is the Braze to Infobip integration?
Autonoly processes Braze to Infobip integration workflows in real-time with typical response times under 2 seconds. For bulk operations, our AI agents can handle thousands of records per minute while maintaining accuracy. The system automatically scales based on your workload, ensuring consistent performance even during peak activity periods.
What happens if Braze or Infobip goes down?
Our AI agents include robust failure recovery mechanisms. If either Braze or Infobip experiences downtime, workflows are automatically queued and resumed when service is restored. The agents can also implement intelligent backoff strategies and alternative processing routes when available, ensuring minimal disruption to your business operations.
How reliable is the Braze and Infobip integration?
Autonoly provides enterprise-grade reliability for Braze to Infobip integration with 99.9% uptime. Our AI agents include built-in error handling, automatic retry mechanisms, and self-healing capabilities. We monitor all integration workflows 24/7 and provide real-time alerts for any issues, ensuring your business operations continue smoothly.
Can the integration handle high-volume Braze to Infobip operations?
Yes! Autonoly's infrastructure is built to handle high-volume operations between Braze and Infobip. Our AI agents efficiently process large amounts of data while maintaining quality and accuracy. The system automatically distributes workload and optimizes processing patterns for maximum throughput without compromising performance.
Cost & Support
How much does Braze to Infobip integration cost?
Braze to Infobip integration is included in all Autonoly paid plans starting at $49/month. This includes unlimited AI agent workflows, real-time processing, and all integration features. Enterprise customers with high-volume requirements can access custom pricing with dedicated resources and priority support for mission-critical integrations.
Are there limits on Braze to Infobip data transfers?
No, there are no artificial limits on data transfers between Braze and Infobip with our AI agents. All paid plans include unlimited integration runs, data processing, and workflow executions. For extremely high-volume operations, we work with enterprise customers to ensure optimal performance and may recommend dedicated infrastructure.
What support is available for Braze to Infobip integration?
We provide comprehensive support for Braze to Infobip integration including detailed documentation, video tutorials, and live chat assistance. Our team has specific expertise in both platforms and common integration patterns. Enterprise customers receive dedicated technical account managers and priority support for complex implementations.
Can I try the Braze to Infobip integration before purchasing?
Yes! We offer a free trial that includes full access to Braze to Infobip integration features. You can test data flows, experience our AI agents' capabilities, and verify the solution meets your needs before subscribing. Our team is available to help you set up a proof of concept for your specific integration requirements.