Front + Kayako Integration | Connect with Autonoly

Connect Front and Kayako to create powerful automated workflows and streamline your processes.

Front

customer-support

Kayako

customer-support

Front Kayako Integration: Complete Automation Guide

1. Front + Kayako Integration: The Complete Automation Guide

Modern businesses lose 20-30% of productivity to manual data entry and disjointed workflows. Integrating Front (a collaborative inbox platform) with Kayako (a customer service solution) eliminates these inefficiencies by automating ticket routing, customer communication, and support workflows.

Why Integrate Front and Kayako?

Eliminate manual data transfers between sales and support teams

Accelerate response times with automated ticket creation from Front emails

Maintain context with synchronized customer interactions across platforms

Reduce human error in support ticket categorization and assignment

Challenges of Manual Integration

Time-consuming copy/paste between systems

Inconsistent data formatting causing processing errors

Lack of real-time updates leading to outdated information

No audit trail for compliance requirements

AI-Powered Transformation with Autonoly

Autonoly’s 300+ pre-built integrations and AI-driven field mapping enable businesses to:

Connect Front and Kayako in under 10 minutes

Automate complex workflows without coding

Ensure 99.99% uptime with enterprise-grade reliability

Apply conditional logic for smart ticket routing

Companies using this integration report 40% faster resolution times and 25% higher CSAT scores through seamless data flow.

2. Understanding Front and Kayako: Integration Fundamentals

Front Platform Overview

Front centralizes team communication by combining emails, chats, and apps into a shared inbox. Key integration points include:

API capabilities: RESTful API for message retrieval, tagging, and assignment

Data structure: Emails, contacts, tags, and custom metadata fields

Use cases: Automated ticket creation from high-priority emails, SLA tracking

Integration readiness: Webhooks for real-time triggers, OAuth 2.0 authentication

Kayako Platform Overview

Kayako specializes in helpdesk ticketing with features like:

API endpoints: Tickets, customers, and conversations endpoints

Data architecture: Tickets, custom fields, agent assignments, and statuses

Automation opportunities: Auto-tagging, priority-based routing, and canned responses

Connectivity: JSON API, rate limits (typically 120 requests/minute)

Integration Synergy

Front’s email-to-ticket conversion paired with Kayako’s SLA management creates a closed-loop customer service system.

3. Autonoly Integration Solution: AI-Powered Front to Kayako Automation

Intelligent Integration Mapping

Autonoly’s AI agents automatically:

Map Front email subjects → Kayako ticket titles

Convert Front tags → Kayako custom fields

Detect and merge duplicate contacts

Resolve conflicts with smart precedence rules

Visual Workflow Builder

Drag-and-drop designer with pre-built templates (e.g., "Front Email → Kayako Ticket")

Multi-step automations:

1. Trigger: New high-priority email in Front

2. Action: Create Kayako ticket with "Urgent" priority

3. Notify: Slack alert to support team

Conditional logic: Route marketing queries to Kayako’s "Campaigns" department

Enterprise Features

SOC 2-compliant data encryption

Audit logs for GDPR compliance

Auto-scaling for 100,000+ monthly tickets

Team collaboration with role-based access

4. Step-by-Step Integration Guide: Connect Front to Kayako in Minutes

Step 1: Platform Setup and Authentication

1. Create Autonoly account (free trial available)

2. Connect Front:

- Navigate to Front’s API settings

- Generate OAuth 2.0 token with `read/write` permissions

3. Link Kayako:

- Enter Kayako instance URL and admin credentials

- Test connection with a sample ticket fetch

Step 2: Data Mapping and Transformation

1. AI-assisted mapping: Autonoly suggests:

- Front `sender.email` → Kayako `requester.email`

- Front `message.body` → Kayako `ticket.content`

2. Custom rules:

- Format dates as `YYYY-MM-DD` for Kayako

- Filter out internal @company.com emails

Step 3: Workflow Configuration and Testing

1. Set triggers: "When new Front email arrives with ‘Support’ label"

2. Test flow: Send a mock email to verify ticket creation

3. Error handling: Retry failed syncs 3x with Slack alerts

Step 4: Deployment and Monitoring

Go live with one-click deployment

Monitor via Autonoly’s real-time dashboard (sync success rates, latency)

Optimize with performance insights (e.g., batch large attachments)

5. Advanced Integration Scenarios: Maximizing Front + Kayako Value

Bi-directional Sync Automation

Two-way updates: Kayako ticket replies sync back to Front as comments

Conflict rules: "Last edit wins" or manual resolution prompts

Performance tips: Limit syncs to business hours for rate-limited APIs

Multi-Platform Workflows

Example:

1. Front email → Kayako ticket

2. Kayako resolution → Salesforce case update

3. Salesforce confirmation → Front status change

Custom Business Logic

E-commerce: Auto-tag tickets with order IDs from Front metadata

SaaS: Escalate "Downtime" emails to Kayako’s Tier 2 team

6. ROI and Business Impact: Measuring Integration Success

Time Savings Analysis

5 hours/week saved per agent on manual entry

50% faster ticket triage with automated tagging

Cost Reduction and Revenue Impact

$15,000/year saved for 10-agent teams (Paysa scale)

20% higher upsell rates from synchronized customer histories

7. Troubleshooting and Best Practices: Ensuring Integration Success

Common Integration Challenges

API limits: Space requests >5/minute to avoid throttling

Data mismatches: Standardize dropdowns (e.g., "High" vs "Urgent")

Success Factors

Monthly audits of unmapped fields

Training: Use Autonoly’s onboarding webinars

FAQ Section

1. How long does it take to set up Front to Kayako integration with Autonoly?

Most users complete setup in under 10 minutes using pre-built templates. Complex workflows with custom logic may take 30 minutes.

2. Can I sync data bi-directionally between Front and Kayako?

Yes. Autonoly supports real-time two-way sync, with options to prioritize Front or Kayako data during conflicts.

3. What happens if Front or Kayako changes their API?

Autonoly’s AI monitors API docs 24/7 and auto-updates integrations. Users get 30-day advance notices for major changes.

4. How secure is the data transfer between Front and Kayako?

All data is encrypted via TLS 1.3, with optional private VPC tunneling. Autonoly is SOC 2 Type II certified.

5. Can I customize the integration to match my specific business workflow?

Absolutely. Add conditional steps (e.g., "Route VIP customers to dedicated queue") or custom JavaScript for advanced logic.