Microsoft Dynamics 365 + Gorgias Integration | Connect with Autonoly

Modern businesses lose 20-30% of productivity to manual data entry and disconnected systems. Integrating Microsoft Dynamics 365 (D365) with Gorgias bridges this gap, creating a seamless workflow between CRM operations and customer support.

Why This Integration Matters:

Challenges of Manual Integration:

Autonoly’s AI-powered platform delivers:

Businesses using this integration report:

Core Capabilities:

Key Integration Points:

Common Workflow Patterns:

1. Auto-create Gorgias tickets from D365 service cases

2. Enrich D365 profiles with Gorgias interaction history

3. Trigger follow-up tasks in D365 from resolved tickets

Core Capabilities:

Key Integration Points:

Automation Opportunities:

Autonoly’s AI mapping engine solves critical challenges:

Example: When mapping D365 "Case Severity" to Gorgias "Priority", the AI suggests:

Drag-and-drop automation for complex scenarios:

1. Pre-built templates for common D365-Gorgias flows

2. Multi-step logic (e.g., "If D365 Case=Escalated, then tag as VIP in Gorgias")

3. Conditional branching based on data values

Sample Workflow:

```plaintext

Trigger: New D365 Case Created

→ Action 1: Create Gorgias Ticket

→ Action 2: Apply tag based on D365 Product Line

→ Action 3: Notify Slack channel if Priority=High

```

Security & Compliance:

Scalability:

1. Create Autonoly Account

2. Connect D365

3. Link Gorgias

Pro Tip: Use OAuth 2.0 for automated token renewal.

AI-Assisted Mapping:

1. Autonoly scans both platforms’ schemas

2. System suggests field pairs (e.g., D365 "Subject" → Gorgias "Ticket Title")

3. Customize mappings with dropdown overrides

Advanced Transformations:

Trigger Options:

Test Protocol:

1. Create test case in D365

2. Verify ticket appears in Gorgias within 2 mins

3. Check data accuracy in mapped fields

Live Dashboard Features:

Optimization Tips:

Implementation Guide:

1. Set up dual triggers (D365 changes → Gorgias AND Gorgias updates → D365)

2. Configure conflict rules:

Performance Tip: Use change tracking APIs to minimize sync load.

Example Architecture:

```plaintext

D365 Case Created → Gorgias Ticket + Shopify Order Lookup → Zendesk Sell Task

```

Key Benefits:

Industry-Specific Examples:

Typical Results:

Calculations:

```plaintext

(20 daily cases × 5 mins manual processing) × 5 days = 8.3 hours saved

```

Financial Benefits:

ROI Timeline:

Data Issues:

API Limits:

Pro Tips:

1. Start small – Sync 3-5 critical fields first

2. Document mappings for team reference

3. Quarterly reviews to add new fields

Monitoring Checklist:

1. How long does it take to set up Microsoft Dynamics 365 to Gorgias integration with Autonoly?

Most customers complete end-to-end setup in under 15 minutes. Complex scenarios with custom logic may require 30-45 minutes. Autonoly’s pre-built template handles 80% of standard field mappings automatically.

2. Can I sync data bi-directionally between Microsoft Dynamics 365 and Gorgias?

Yes, Autonoly supports real-time two-way sync with configurable conflict resolution. Set rules like "D365 wins for contact details" while allowing Gorgias to control ticket status updates. The system maintains data consistency with MD5 hash verification.

3. What happens if Microsoft Dynamics 365 or Gorgias changes their API?

Autonoly’s API monitoring system detects changes instantly. Our engineering team releases patches within 4 business hours for breaking changes, with 99% of updates handled automatically. Customers receive advance notifications via email and dashboard alerts.

4. How secure is the data transfer between Microsoft Dynamics 365 and Gorgias?

All data transfers use TLS 1.3 encryption with AES-256. Autonoly is SOC 2 Type II certified and offers optional field-level encryption for sensitive data. Connections authenticate via OAuth 2.0 with JWT tokens refreshed hourly.

5. Can I customize the integration to match my specific business workflow?

Absolutely. Beyond field mapping, Autonoly supports: