Tekst

Overview of Tekst.ai

Tekst.ai is an AI-powered customer service automation platform that helps companies boost their support and lower costs. It uses custom trained AI models to automate common support cases, tag and route tickets, and optimize workflows.

How Does It Work?

• Integrates with existing CRM systems like Salesforce, HubSpot, Zendesk etc.
• Analyzes incoming tickets using NLP and machine learning
• Detects language, sentiment, topics, urgency automatically
• Tags and categorizes tickets
• Routes tickets to the right agents or departments
• Provides analytics to identify patterns and optimize workflows
• Can be customized and trained on company-specific data

The custom AI models are tailored to each company's unique needs. It learns from historical conversations, common topics, and routing logic to automate repetitive cases. This allows companies to resolve more tickets automatically and focus agents on complex issues.

Features and Benefits

Key Features

• Topic detection - Identifies the topic of tickets automatically
• Sentiment analysis - Detects customer sentiment (positive, negative, neutral)
• Language detection - Identifies ticket language
• Intelligent routing - Routes tickets to the right agents and departments
• Workflow automation - Resolves frequent cases automatically
• Analytics - Provides insights to improve efficiency

Benefits

• Faster response times - Automates common requests to respond faster
• Lower costs - Resolves tickets automatically to lower costs per ticket
• Improved CX - Satisfy customers with quick and accurate responses
• Higher productivity - Let agents focus on complex issues
• Scalability - Grow support capacity without adding staff
• Insights - Identify areas for improvement with analytics

Use Cases and Applications

Tekst.ai can be used by support, sales, and service teams in many industries:

Customer Support

• Classify support tickets by topic, language, urgency
• Route tickets to specialized agents
• Resolve common FAQs automatically
• Improve response time and CSAT

Sales

• Categorize sales inquiries by product, geography, lead quality
• Prioritize high value leads automatically
• Accelerate lead qualification and handoff

IT and Operations

• Detect IT issues and route to correct team
• Classify network alerts and security events
• Parse logs and trace related events together

Who is it For?

Tekst.ai is designed for a wide range of companies:

• High volume support - Route and automate common requests
• Specialized teams - Intelligently assign tickets to right agents
• Multi-language support - Detect language and translate tickets
• Fast growing companies - Scale support without adding staff
• Low bandwidth teams - Let AI handle repetitive requests

It works for customer support, sales, IT, and other service teams across many industries like technology, manufacturing, healthcare, ecommerce, and more.

Pricing and Plans

Tekst.ai offers customized pricing based on your unique use case and data volumes. Contact them for a detailed quote.

They also offer:

• Free demo - Try it out with your own data
• Free trial - Get started without commitment

Support

Tekst.ai provides the following support channels:

• Email and in-app chat support
• Dedicated account manager
• Online knowledge base
• Technical documentation
• Regular product updates and improvements

Integrations

Tekst.ai integrates with the following platforms via APIs:

• Popular CRMs: Salesforce, HubSpot, Zendesk
• Email: Gmail, Outlook
• Chat: Slack, Zendesk Chat
• Workflow: Zapier, Workato
• Analytics: Datadog, Mixpanel

It also offers custom integration support.

API and Customization

• Comprehensive API allows deep integration
• Train models on company-specific data
• Customize topic tagging, routing rules, responses
• Ongoing model improvements and retraining

Customer Reviews

Tekst.ai is trusted by leading companies but is relatively new to market. Here are some sample customer comments:

"We saw a 20% improvement in response times after implementing Tekst.ai's automation."

"Their NLP technology is extremely accurate and learns quickly from our data."

"Easy to implement and the results exceeded my expectations."

FAQs

How accurate is the AI?

The models are custom trained for each client and typically achieve over 90% accuracy on topic classification and routing. Accuracy improves over time as the models continue learning.

How is my data secured?

Tekst.ai uses industry best practices like encryption, access controls, and data isolation to secure client data and models.

How quickly can you implement automation?

Simple automations can be deployed in days while more complex scenarios take a few weeks to fine tune the AI.

What kind of training data do you need?

We recommend at least 1000 real customer conversations to train an effective model. More data leads to higher accuracy.

More Information

Tekst.ai Website Book a demo Tekst.ai Blog