Jam

Overview of Jam - Effortless Bug Reporting

Jam is a powerful bug reporting and debugging solution that allows you to create detailed bug reports in seconds without disrupting your workflow. With just a screenshot or screen recording, Jam automatically captures all the information engineers need to debug, including console logs, network requests, browser details, repro steps, and more.

How Jam Works

Jam is an easy-to-use Chrome extension. To create a bug report, simply take a screenshot or screen recording of the bug happening. Jam will automatically extract important debugging information from the recording, including:

• Console logs
• Network requests
• Browser and device details
• Repro steps
• Comments

This information is compiled into a shareable bug report that can be sent directly to your team's issue tracker. The bug report contains everything needed for engineers to debug without any back and forth communication.

Key Features and Benefits

Detailed Bug Reports

• Captures console logs, network requests, browser info, device details, repro steps, comments, etc.
• Eliminates the need for follow-up questions and extra context

Integrations

• Integrates with all popular issue trackers like Jira, GitHub, GitLab, Asana, Trello, etc.
• Share links to bug reports or send them directly to tools
• Useful for teammates whether they use Jam or not

Saves Time

• Create perfect bug reports in seconds
• No need to write out repro steps or explain what happened
• Get back to work faster after reporting

Free Version

• Free version available with full functionality
• Over 30,000 users already benefiting

Use Cases and Applications

Jam is useful for:

Software Development Teams

• Streamline bug reporting for developers and testers
• Integrate seamlessly with existing tools like Jira or GitHub
• Reduce back and forth when reporting bugs

Designers and Creatives

• Easily report issues in designs, website builds, or prototypes
• Share links to bug reports rather than screenshots
• Ensure developers have all relevant context

Customer Support Teams

• Quickly log bugs from customer complaints
• Automatically capture relevant data like browser details
• Reduce duplicate tickets for same issues

Individual Users

• Report issues on websites or applications as an end user
• Submit feedback to companies and developers
• Help improve your favorite sites and apps

Plans and Pricing

Jam offers a free and paid version:

Free Version

• Available as a Chrome extension
• Full functionality and unlimited reports
• Over 30,000 users

Paid Team Plans

• Starts at $16 per user per month
• Billed annually
• 14-day free trial

See Jam's pricing page for more details.

Support

Jam offers email support. Customers can contact the Jam support team directly from the app.

Integrations

Popular issue tracker integrations include:

• Jira
• GitHub
• GitLab
• Asana
• Trello
• ClickUp
• Linear
• And more

Jam also offers a REST API for building custom integrations.

Reviews and Reputation

Jam is trusted by over 60,000 users and companies like PLEXUSS, Blend Marketing, and Makelog. Here are some reviews from customers:

"With Jam you don’t need separate resources focusing just on bugs. You can get more done with less people." - Nic Nuyten, Head of Product @ PLEXUSS

"QA used to be the worst part of our website build process, but you guys made it faster and better." - Lucas Kostecki, Web Developer @ Blend Marketing

"Jam is my new favorite tool! It felt so much better than what it was before that you can't believe anyone's doing it in any other way." - JJ Nguyen, CEO @ Makelog

Frequently Asked Questions

Is there a free version?

Yes, Jam's free version is available as a Chrome extension with full functionality.

What integrations are available?

Jam integrates with all popular issue trackers like Jira, GitHub, GitLab, Asana, Trello, and more. It also offers a REST API.

What information is captured in a bug report?

Jam captures console logs, network requests, browser details, device info, repro steps, screenshots, comments, and more.

Does Jam work for mobile app testing?

Jam currently only works for reporting issues on websites. Mobile app integration is on the roadmap.

Useful Links

• Jam Website
• Free Chrome Extension
• Pricing Page
• Documentation
• Blog