Jochem

Overview of Jochem - Your Internal Knowledge Assistant

Jochem is an AI-powered knowledge assistant bot that provides instant answers to customer support agents. It plugs into Teams, Slack, or other tools to provide agents with quick access to knowledge without needing to escalate questions.

Key features and benefits:

• Saves agents' time by answering common questions
• Learns from human answers and escalations to improve over time
• Reduces burden on senior support staff by handling more basic queries
• Provides insights into hot topics and measures impact through dashboards

How Jochem Works

Jochem connects to your existing tools through plugins. Agents can ask questions in chat and get instant answers powered by Jochem's knowledge base. If Jochem can't answer, the question gets escalated to a senior agent.

As senior agents answer, Jochem captures these responses to continuously improve its knowledge. It also transforms incidents into structured learnings to build a smarter knowledge base.

Use Cases and Applications

Customer Support

Jochem enhances customer support workflows by empowering agents to self-serve information. This reduces escalations and makes each agent more productive.

Internal Teams

Jochem helps internal teams like sales, marketing, design, etc. by providing quick access to documents, resources, and tribal knowledge.

Key Features

• Integration with popular business apps - Plugins available for Slack, Teams, etc
• Knowledge base creation and updating - Structures information and learns from users
• Escalation management - Seamlessly escalates questions to senior reps when needed
• Insights and analytics - Dashboards to optimize knowledge management

Pricing and Plans

Jochem offers customized enterprise pricing for large teams.

For smaller teams:

• €1000/month
• Up to 40 agents included
• Unlimited requests
• Additional agents €25/month

Support

FAQs and documentation available. Dedicated consulting support available for enterprise plans.

Integrations

Plugins available for major tools like:

• Slack
• Microsoft Teams
• Mattermost

API also offered for advanced custom integrations.